AdvaCare’s quality management system includes all aspects of quality relating to facilities, products, and service.
The AdvaCare philosophy on quality management focuses on establishing quality, productivity, and a competitive position. Our management are evaluated monthly on the following principals:
– Customer Focus
– Process Approach
– Continual Improvement
– Factual Decision Making Process
Understanding current and future customer needs is paramount to our success. It is our policy to meet customer requirements and exceed the expectations of all customers.
Our management establishes a system of accountability in which every employee assumes a leadership role, resulting in every member of every department becoming fully involved in achieving quality objectives.
Every task, activity, and resource must follow established procedures to ensure uniformity and accountability in everything we do.
One of our permanent quality objectives is the continual improvement of overall performance, which is implemented and evaluated on an individual level. Every employee is expected to also contribute to the improvement of the company as a whole.
Factual Decision Making Processes
All decisions made by management are based on data analysis and information. Decisions to be made without such required information must get approval of our Board.
AdvaCare’s approach to quality control emphasizes three aspects:
- Elements such as controls, job management, defined and well managed processes, performance and integrity criteria, and the identification of records;
- Competence such as knowledge, skills, experience, and qualifications;
- Soft elements such as personnel integrity, confidence, company culture, motivation, teamwork, and quality working relationships.
AdvaCare’s quality control system emphasizes the rigorous testing of products to uncover defects, and reporting to management who make the decision to allow or deny the release, whereas quality assurance attempts to improve and stabilize production, and associated processes, to avoid issues that lead to defects.